Return and Refund Policy
At EasoWorks, we want you to shop with confidence. This policy explains how to contact us about returns, damaged products, incorrect items, and refund requests.
1. Requesting a Return
If you wish to return an item, please contact us before sending it back.
Include your order number, the product name, and the reason for your request. We will review your enquiry and explain the next steps based on our policy and applicable consumer protection laws.
2. Return Eligibility
To help us assess your request, please keep the product in its original condition and retain the packaging, accessories, and any included components where possible.
Return eligibility may depend on the product type, its condition, the time since delivery, and the reason for the return.
Some items may be subject to specific restrictions for hygiene, safety, or other legal reasons. Any applicable restrictions will be communicated in accordance with relevant law.
Nothing in this policy removes any consumer rights that cannot legally be excluded.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and, where possible, clear photographs showing the item and the issue.
We will review the information and explain the available resolution, which may include a replacement, return, repair, or refund where applicable.
4. Refunds
Once an eligible return or refund request has been reviewed, we will inform you of the next steps.
Approved refunds will generally be issued to the original payment method where possible, subject to the payment provider's procedures and applicable law.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
5. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the circumstances of the order, our agreed resolution, and applicable consumer protection requirements.
If you receive a damaged, defective, or incorrect item, please contact us before arranging return shipping so we can advise you.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been dispatched. If the order has already shipped, our return procedures and applicable consumer rights may apply.
7. Exchanges and Replacements
If you would like to exchange an item or request a replacement, contact us with your order details and the reason for your request.
Availability and eligibility will depend on the product, the circumstances, and applicable law.
8. How to Contact Us
To request a return, report a problem, or ask about a refund, please visit our Contact page.
Include your order number, the product concerned, and a clear description of the issue so we can assist you efficiently.
Our Commitment
We aim to handle return and refund enquiries fairly, clearly, and professionally. Thank you for shopping with EasoWorks.
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